Post by account_disabled on Mar 14, 2024 9:16:54 GMT
The client would not see any confidential information but he could create a request in someone elses project by clicking in the wrong place and remain in full confidence that everything is okay and support will soon sort everything out. And there is another direction another department that is not aware of what is happening. And it seems like no one is to blame. But it took extra time to figure everything out and SLAs can be tough. In addition Jira is unavailable during maintenance periods reimplementations and updates. And this is important we provide support and the client expects that the portal will be available at any time.
We were thinking about developing a separate client solution. for clients where they would manage Buy Email List applications. It was necessary to display more useful information there and thus remove frequent questions about the status of applications frequency of calls SLA and terms of service provision the total number of applications for various types of equipment and for the contract as a whole. I also wanted to give customers more independence to make it so that they could immediately fill out a form select the type of incident indicate the priority describe what happened and add participants to the request if necessary.
It is quite difficult to customize a boxed Jira Service Desk especially in such a way as to achieve acceptable usability as a result. The labor costs for something beautiful and convenient would be enormous so we decided to write a new frontend from scratch. This was facilitated by our constant practice of developing customer service for which resources are allocated and there is a separate frontend development team specifically for the companys tasks to develop and adjust internal systems to new processes. What they wanted to do and how to change it First we prioritized everything and took on only the highest priority items.
We were thinking about developing a separate client solution. for clients where they would manage Buy Email List applications. It was necessary to display more useful information there and thus remove frequent questions about the status of applications frequency of calls SLA and terms of service provision the total number of applications for various types of equipment and for the contract as a whole. I also wanted to give customers more independence to make it so that they could immediately fill out a form select the type of incident indicate the priority describe what happened and add participants to the request if necessary.
It is quite difficult to customize a boxed Jira Service Desk especially in such a way as to achieve acceptable usability as a result. The labor costs for something beautiful and convenient would be enormous so we decided to write a new frontend from scratch. This was facilitated by our constant practice of developing customer service for which resources are allocated and there is a separate frontend development team specifically for the companys tasks to develop and adjust internal systems to new processes. What they wanted to do and how to change it First we prioritized everything and took on only the highest priority items.